Job Description

Responsible for managing end-to-end airline reservations and ticketing operations, including flight bookings, reissues, refunds, and schedule changes. Coordinates with airlines and GDS systems to secure the best routing and fares, ensuring accuracy, efficiency, and compliance with airline policies. Provides timely support to clients and internal teams, delivering seamless travel solutions and maintaining a high standard of service excellence

Requirements

-Minimum 7 years of proven experience in flight operations and airline ticketing.
-Strong knowledge of airline operations procedures, flight scheduling, and coordination.
-Excellent command of GDS systems (Amadeus is a must – Sabre/Galileo is a plus).
-Solid experience in issuing, reissuing, refunding, and voiding tickets.
-Very good understanding of IATA rules, fare construction, and airline policies.
-Ability to coordinate with airlines, airports, and ground handling agents.
-Experience handling irregular operations (IRROPS), delays, cancellations, and rebooking.
-Strong organizational and multitasking skills with the ability to work under pressure.
-Excellent communication skills in English (spoken and written).
-High attention to detail and strong problem-solving skills.
-Ability to work in a shift-based working model.
-Team player with a proactive and professional attitude.