Job Description

• Coordinate and manage patient care plans, ensuring timely and effective delivery of healthcare services.
• Serve as the primary point of contact between patients, healthcare providers, and pharmacy staff.
• Facilitate communication among multidisciplinary teams to optimize patient outcomes.
• Monitor patient progress and follow up to address any concerns or changes in care needs.
• Assist patients in navigating healthcare systems, including scheduling appointments and arranging referrals.
• Maintain accurate and up-to-date patient records in compliance with regulatory standards.
• Educate patients and their families about medication regimens, treatment plans, and available resources.
• Identify and resolve barriers to care, advocating for patient needs and preferences.
• Collaborate with insurance providers to verify coverage and obtain necessary authorizations.
• Participate in quality improvement initiatives to enhance patient satisfaction and operational efficiency.

Requirements

• Bachelor’s degree in healthcare administration, nursing, pharmacy, or a related field.
• Minimum of 3 years of experience in care coordination, patient advocacy, or a similar healthcare role.
• Demonstrated ability to manage multiple cases and prioritize tasks effectively.
• Excellent communication and interpersonal skills for interacting with patients and healthcare professionals.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in using electronic health records (EHR) and healthcare management systems.
• Ability to work independently and collaboratively within a fast-paced environment.
• Knowledge of healthcare regulations, privacy laws, and best practices.
• Problem-solving skills to address patient needs and resolve issues efficiently.
• Fluency in English; additional language skills are a plus.