Job Description

 The Collection and Customer Care Specialist is responsible for managing customer accounts, ensuring timely payment collection, and delivering high-quality customer service. The role combines problem-solving, communication, and negotiation skills to maintain positive customer relationships while meeting collection targets and company policies.

Key Responsibilities:

• Contact customers via phone, email, or other channels to follow up on outstanding payments.
• Resolve billing issues, disputes, and payment discrepancies efficiently.
• Provide accurate information regarding services, accounts, and payment options.
• Maintain detailed and accurate records of customer interactions and transactions.
• Negotiate payment plans and settlements in line with company guidelines.
• Monitor overdue accounts and escalate high-risk cases when required.
• Ensure compliance with company policies, legal regulations, and collection standards.
• Collaborate with internal departments to resolve customer concerns.
• Deliver a positive customer experience while achieving collection targets.

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field (preferred).
• Proven experience in customer service, collections, or call center roles.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Proficiency in Microsoft Office.
• High attention to detail and organizational skills.