Company Description

Dimofinf, established in 1998, is a leading provider of internet solutions and services with a strong footprint across the MENA region and a track record of serving over 35,000 clients. Recognized as the first company to launch an Arabic-language content management system (Dimofinf CMS), the company facilitates seamless website management for its clients. Known for hosting governmental agencies and partnering with prominent data centers like LeaseWeb in the Netherlands, Dimofinf has established itself as a reliable and innovative solutions provider. With highly skilled engineering, programming, and customer support teams operating around the clock, Dimofinf is committed to delivering superior services to its clients. For more information, visit our website at www.dimofinf.net or send your CV to [email protected].

Role Description

This is a full-time hybrid role for a Senior Customer Service Agent, based in Qesm 1st Nasser City with the flexibility to work some days from home. The Senior Customer Service Agent will handle day-to-day customer interactions to ensure satisfaction and provide effective support for services. Key responsibilities include resolving customer inquiries, addressing concerns, monitoring customer satisfaction levels, and assisting in enhancing the overall customer experience. The role also involves identifying opportunities for improvement and working closely with the team to implement solutions.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
• Experience in handling inquiries, resolving issues, and delivering exceptional Customer Support
• Proficient in managing Customer Service Representatives and mentoring team members
• Exceptional communication and interpersonal skills
• Problem-solving abilities with attention to detail
• Proficiency in customer relationship management (CRM) tools is a plus
• Fluency in Arabic and English (written and spoken) is highly desirable
• Bachelor’s degree in Business Administration, Communications, or a related field