Company Description

FlairsTech is a global technology-driven Managed Services Provider (MSP) known for its innovation, talent, and commitment to excellence. With a team of over 1,000 professionals across five offices worldwide, FlairsTech partners with over 100 organizations to deliver custom services in Software Development, Business Operations, Customer Support, and more. Operating across North America, Europe, the Middle East, and Africa, we function as an extension of our clients’ teams to enhance processes, drive productivity, and deliver impactful outcomes. At FlairsTech, our team is at the heart of our success, fostering meaningful partnerships and sustainable growth.

Role Description

This is a full-time on-site Customer Support role located in Qesm El Maadi. The C1 English Customer Support Representative will be responsible for delivering top-tier customer service by handling inquiries, resolving issues, and providing accurate information in English. You will act as a liaison between the company and its customers to ensure satisfaction, foster long-term relationships, and maintain a high standard of communication and support. Additional tasks may include assisting with customer training, translating information, and contributing to team initiatives to enhance the overall customer experience.

Qualifications

• Exceptional fluency in English (C1 level or higher), with strong Communication skills.
• Experience in Customer Service and the ability to effectively address customer inquiries and resolve issues.
• Proficiency in English Teaching or Training to support customer education when needed.
• Skills in Translation to effectively communicate with a diverse international clientele.
• Customer-centric mindset, with the ability to collaborate in a team-oriented environment.
• Detail-oriented and able to manage time effectively in a fast-paced setting.
• Bachelor’s degree in a related field or relevant professional experience is an advantage.
• Familiarity with customer service tools and technologies is a plus.