Job Description

About us:
We are a fast-growing SaaS company empowering businesses in the F&B and retail industries with AI-driven solutions. Our products help brands improve customer engagement, operational efficiency, and revenue growth through automation and smart data.

We work closely with our clients as partners, not just service providers — and our success is directly tied to theirs.

Role Overview:

As an Account Manager, you will own the end-to-end relationship with a portfolio of clients after onboarding. Your mission is simple: ensure every client is successful, satisfied, and growing with Enable Tech.

This is not a passive account management role. You are expected to drive adoption, solve problems proactively, and create real value for clients.

You will act as the main point of contact, a trusted advisor, and a problem solver, ensuring clients fully leverage our solutions and achieve measurable results.

What You’ll Be Responsible For:

• Owning and managing a portfolio of client accounts, ensuring high satisfaction and retention
• Driving product adoption and usage by guiding clients on best practices
• Leading client onboarding follow-ups and ensuring a smooth transition into active usage
• Proactively identifying risks, challenges, or dissatisfaction and resolving them before escalation
• Handling frustrated or high-priority clients with professionalism and confidence
• Coordinating with internal teams (tech, support, product) to deliver solutions quickly and effectively
• Identifying opportunities for upselling or expanding services based on client needs
• Maintaining regular communication and check-ins to ensure continuous alignment and success
   

What Success Looks Like in This Role:

• Clients are actively using the product and seeing clear value
• High levels of client retention and satisfaction
• Issues are handled proactively, not reactively
• Strong, trust-based relationships with clients
• Opportunities for growth within accounts are identified and acted on

Requirements

• Minimum 2 years of experience in account management or customer success, preferably within SaaS or technology environments
• Ability to manage client relationships end-to-end, ensuring satisfaction, retention, and continuous value delivery
• Strong problem-solving skills with a proactive mindset — able to identify and resolve issues before they escalate
• Experience in onboarding new clients and driving early adoption and engagement
• Ability to manage multiple accounts simultaneously while maintaining strong attention to detail
• Demonstrated ability to retain and grow client accounts, not just manage them
• Ability to use data and insights to guide decisions, improve client performance, and recommend solutions
• Familiarity with SaaS platforms, CRM tools, and automated systems, with the ability to quickly learn new technologies
• Excellent communication skills in Arabic and English, with the ability to simplify complex concepts for non-technical clients
• Highly organized and self-managed, with the ability to work effectively in a remote environment
• Strong focus on quality, ownership, and accountability in managing client expectations and outcomes