Job Description:

• Support for the electric CV&CE fleet’s technical health. To guarantee that all routine maintenance is completed on time and to the highest possible standard, proactively coordinate with service centers.
• In the instance of EV breakdown, serve as the lead technical investigator. You will oversee the troubleshooting procedure, assist technicians both remotely and on-site, and make sure a prompt and efficient fix is found to get units back to operation.
• As a main technical connection with the manufacturer technical teams, you will plan, coordinate, and monitor all technical incidents, giving the manufacturer accurate and complete data to ensure prompt resolution of complex issues.
• Take total accountability for the EV warranty procedure. Make sure that all work orders related to warranties are properly completed on the ERP system, meeting all deadlines and manufacturer specifications.
• Promote the development of warranty KPIs, such as processing time and claim approval rate. You will keep an eye on output, spot bottlenecks, and take steps to correct them.
• Control the warranty’s financial aspects by keeping track of monthly invoices, submitting claims for reimbursement, and working with finance teams to guarantee prompt settlement.
• Play as our EV fleet’s ambassador for quality. Create and deliver quarterly reports on ongoing quality problems that are backed up by thorough technical analyses and data that identify the root cause of the issue.
• Work closely with quality teams to give field feedback, which will help to improve the product and avoid failures in the future.

Job Requirements

• Bachelor of Mechatronics Engineering
• 3-5 years of experience in a technical support, after-sales service, or field service engineering role within the automotive, commercial vehicle, or heavy equipment industry
• Proficient in using Microsoft Office Suite, with strong skills in Excel for data analysis and reporting
• Hands-on experience with an ERP System
• Proficiency in Arabic and English, with professional written and verbal communication abilities, to interact with international suppliers and local teams

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