Job Description

• Medical / Insurance Arabic Account
• Handle inbound calls to assist customers with inquiries.
• Provide accurate information regarding services, procedures, and document requirements.
• Resolve customer issues efficiently while maintaining high levels of professionalism and empathy.
• Document all customer interactions and update records in the system promptly and accurately.
• Collaborate with internal teams to escalate and resolve complex cases.
• Follow up with customers to ensure their needs are met and issues are resolved.
• Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, procedures, and quality standards in every interaction.

Requirements

• 1-2 years of experience in a call center, customer service, or related role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and attention to detail.
• Strong organizational and time management skills.
• Customer-focused mindset with a positive attitude.