Job Description

• Provide prompt and professional chat and email support to customers on the UAE account, addressing inquiries, requests, and complaints efficiently.
• Resolve customer issues by identifying the root cause and offering accurate information, solutions, or escalation as required.
• Maintain up-to-date knowledge of products, services, and promotions relevant to the UAE market.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with cross-functional teams to ensure seamless customer experience and timely resolution of complex cases.
• Meet or exceed established performance metrics, including response time, customer satisfaction, and quality standards.
• Follow company policies, procedures, and data privacy guidelines at all times.
• Support team members and contribute to a positive, collaborative work environment.

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• Minimum of 0-5 years of experience in customer support, preferably in chat and email channels.
• Excellent written and verbal communication skills in English; proficiency in Arabic is an advantage.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Willingness to work onsite (office-based arrangement).
• Flexibility to work in shifts, including weekends and holidays, as required.
• Strong interpersonal skills and ability to work effectively in a team.