Job Description

About the Role:

We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after delivery. This role focuses on ensuring a smooth customer experience, confirming delivery details, and collecting feedback to improve our service and operations.

Key Responsibilities:

• Contact customers before delivery to confirm order details, timing, and readiness
• Follow up with customers after delivery to ensure satisfaction and proper installation
• Handle customer feedback, complaints, and issues professionally
• Track and document customer experience for each order
• Identify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)
• Coordinate with logistics, sales, and warehouse teams to resolve issues quickly
• Follow up on website orders from confirmation stage until successful delivery
• Maintain clear and organized communication records

Requirements

Requirements:

• 2–5 years of experience in customer service, PR, or client relations
• Strong communication skills (Arabic & English preferred)
• Organized and detail-oriented with strong follow-up skills
• Ability to handle customer complaints calmly and professionally
• Experience in retail, e-commerce, or furniture industry is a plus
• Good knowledge of Odoo ERP is a plus