Job Description

• Handle all incoming customer inquiries  in-person regarding real estate properties.
• Provide detailed information on available units, prices, payment plans, and project features.
• Coordinate property viewings and site visits for potential clients.
• Maintain updated knowledge of all real estate projects and availability.
• Resolve customer complaints or issues promptly and professionally.
• Maintain and update customer records in CRM systems.
• Assist in the sales process by following up on leads and supporting sales agents when needed.
• Prepare and send necessary documentation such as quotations, booking forms, and contracts.
• Work closely with sales, marketing, and after-sales teams to ensure a seamless customer journey.
• Support the administration of reservations, down payments, and related follow-up processes.
• Provide feedback from customers to relevant departments to improve service quality.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2+ years of experience in a customer service or sales support role in the real estate industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience using CRM systems is an advantage.
• Fluency in Arabic is required; English is a plus.
• Professional appearance and demeanor.