Job Description

• Location: Leven Square (New Cairo, located at 2FWP+F6J, Salah El Din Abdel Karim, New Cairo 1)
• Start Date: 26 December

Job Benefits:

• 18K starting salary.
• Paid training – start learning from Day 1.
• Laptop provided.
• Career progression.
• No overnight shifts.
• Medical Insurance (after probation period).
• Social insurance.
• 5 working days + 2 days off.
• Clear growth path in a multinational environment

About the Position:

• UK e-commerce store
• Handle customer enquiries via live chat and email, assisting with product questions, order tracking, and resolving complaints
• Guide customers through the ordering process including impression kits and digital scan submissions, escalating clinical questions to the UK team
• Maintain accurate CRM records and meet response time and satisfaction targets

Requirements

• English fluency is a must (B2 or higher)
• Graduates are welcome to apply.
• Willingness to work flexible shifts, including evenings, weekends, or holidays as needed.
• Ability to work full-time, on-site in an office environment.
• Previous Customer Service Experience is a Plus.
• Males & Females are welcome to apply.