POSITION OVERVIEW

We are seeking an ambitious Junior Student Counselor to join our growing recruitment team in Cairo. You will work under the mentorship of a Senior Team Lead, managing your own pipeline of international student clients while learning the nuances of education placement across multiple markets e.g. (UK, USA, Canada, Australia, Europe).

This is an excellent entry-to-mid-level role for someone with 1–3 years of experience in sales, customer service, or education who wants to build a high-earning career in international student recruitment.

KEY RESPONSIBILITIES

Lead & Client Management

Be the first point of contact for new student inquiries via phone, WhatsApp, email, and other CRM-tracked channels

Qualify leads by understanding student goals, budget, and academic profile

Pass complex cases (MBA, PhD, niche programs) to the Senior Counselor for closure

Maintain professional and consultative tone in all student interactions

Counseling & Consultation

Conduct initial consultation calls with prospective students (15–30 minutes)

Understand student preferences: destination country, field of study, timeline, budget

Recommend suitable universities and programs based on student profile

Explain FFWD’s service fees, application process, and next steps clearly

Application Support

Assist students with document collection (transcripts, test scores, CV, personal statement)

Enter student data accurately into CRM system

Track application status and upload progress to student files

Support students through visa pre-requisite steps (IELTS, GMAT, etc.)

Follow-Up & Pipeline Management

Conduct aggressive follow-up with warm leads to move them toward application submission

Identify and flag at-risk students (quiet for 7+ days) for re-engagement

Log all interactions in CRM with clear next step and due date

Manage 10–20 concurrent student cases at any given time

Events & Outreach

Attend school visits, university fairs, and community events as assigned

Represent FFWD professionally and align with company values

Generate new leads from events and log them into CRM within 24 hours

Follow up on event leads within agreed timelines

Team Collaboration

Attend weekly team meetings to share wins, challenges, and market insights

Ask for help from the Senior Counselor when needed (no shame in escalation)

Learn from recorded call reviews and feedback sessions

Contribute ideas to improve processes and student experience

REQUIRED QUALIFICATIONSEducation & Experience

• Bachelor’s Degree (any field)
• 1–3 years of experience in:
• Student Recruitment / Education Services
• Sales (B2C or B2B)
• Customer Service (call center, helpdesk, etc.)
• Any role requiring phone confidence and CRM usage

Skills & Attributes

• Fluent English (Written & Spoken) – Non-negotiable
• Phone Confidence – You are comfortable making 15–20 calls per day
• CRM Proficiency – Ability to learn systems quickly
• Sales Mindset – Target-driven, coachable, competitive
• Professional Demeanor – Can represent FFWD at events
• Organizational Skills – Manage multiple student cases simultaneously
• Problem-Solving – Navigate student concerns with creativity

Nice-to-Have

• Previous international education or overseas placement experience
• Familiarity with UK, USA, Canada, Australia university systems
• Multilingual (Arabic + English )
• Experience with student visa processes