Job Description

 PURPOSE 

The Supply Chain Officer ensures that orders are handled efficiently and effectively to meet needs in the field. S/He also makes information about potential or firm orders available to other logistics departments and those 

requesting the services. 

RELATIONSHIPS 

Interacts internally with colleagues from ICRC divisions such as: Logistics, Procurement, Quality, Compliance, Transport, etc.

GENERAL DUTIES

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Always respects and observes staff regulations and security rules.
• Always represents the ICRC in a professional manner.
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.

ACCOUNTABILITIES AND RESPONSIBILITIES 

• Regularly provide an update of orders to customers, especially concerning problem items and anticipated delayed deliveries.
• Initiate report for items on order to make sure that they are processed for sourcing, picking, packing and shipping. 
• Follow up on movement of goods and transportation.
• Investigating, solving, and following up customers complaints
• Back-order review and order completion follow up.
• Identify any mismatch between the ordered quantities and the packaging sizes to avoid the available items to remain on backorders.
• Follow up of urgent or stock medical / nonmedical items with Procurement team.
• Improving / implementing customer service procedures, policies, and standards
• Follow up of import / export permits.
• Monthly review of short expiry items and offer them to the customers before expiry to avoid their destruction.
• Identify slow moving items and propose them to customers.
• Follow up on obsolete items, remove them from the orders and replace them with another available alternative. 
• Kitting – creation of work orders, components reservation, and monitoring stock levels.
• Participate in warehouse stock taking and reconciliation. 

Requirements

EXPERIENCE

Typically, 3–5 years of relevant experience in:

• Supply chain management
• Procurement and purchasing
• Warehousing
• Inventory management
• Transport and distribution
• Experience with humanitarian organizations, NGOs, UN agencies, or international organizations is preferred.

EDUCATION
 

Bachelor’s degree in one of the following:

• Supply Chain Management
• Logistics
• Business Administration
• Procurement
• Engineering
• Commerce or a related field

Professional certifications is an advantage, such as:
 

• CIPS (Chartered Institute of Procurement & Supply)
• APICS / ASCM certifications
• Other procurement and logistics certifications

LANGUAGES 

Proficiency in English and Arabic