Job Description

• Lead, mentor, and motivate a team of telesales representatives to achieve and exceed sales targets.
• Develop and implement effective telesales strategies to maximize revenue and customer acquisition.
• Monitor daily team performance, analyze sales metrics, and provide actionable feedback for improvement.
• Conduct regular training sessions to enhance team skills in sales techniques, product knowledge, and customer engagement.
• Coordinate with cross-functional departments to ensure seamless communication and alignment on sales objectives.
• Handle escalated customer inquiries and resolve complex issues to maintain high levels of client satisfaction.
• Prepare and present detailed sales reports, forecasts, and performance analyses to management.
• Recruit, onboard, and evaluate new telesales team members to build a strong and cohesive unit.
• Ensure compliance with company policies, industry regulations, and ethical standards in all telesales activities.
• Drive a culture of continuous improvement, innovation, and accountability within the telesales team.

Requirements

• Minimum of 3 years and maximum of 5 years of experience in telesales or B2B sales roles.
• Proven track record of leading and managing telesales or sales teams in a remote work environment.
• Strong leadership, coaching, and motivational skills to drive team performance.
• Excellent communication, negotiation, and interpersonal abilities.
• Demonstrated ability to analyze sales data and implement effective strategies.
• Experience with CRM systems and sales performance tools.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Strong organizational and time management skills.
• Adaptability to changing business needs and market dynamics.
• Fluency in English; additional language skills are a plus.
• GCC Experience.