Job Description

• Make daily outbound calls to customers with overdue accounts.
• Follow up on outstanding payments and ensure timely collection.
• Negotiate payment plans and settlement options with customers.
• Update customer records and payment status in the system.
• Send payment reminders via calls, emails, or SMS.
• Handle customer inquiries related to billing and payments.
• Escalate difficult or unresolved cases to the supervisor.
• Meet assigned collection targets and performance KPIs

Requirements

• Minimum 1 year of experience in collections or call center.
• Excellent negotiation and persuasion abilities.
• Ability to work under pressure and meet targets.
• Good computer skills (Microsoft Office & CRM systems).
• Strong problem-solving skills and attention to detail.
• Flexibility to work rotational shifts if required.