Job Description

• Search, develop, and provide service procedures for technicians to successfully repair field vehicles.
• Ensure that strict safety protocols are followed when working with HV systems.
• Responsible for carrying out extensive electric vehicle diagnostics, repair, issue tracking, and escalation.
• Ensure proper repair action for EV vehicles that service technicians can correctly and repeatedly perform.
• Perform system insulation tests on the vehicles when needed.
• Prepare technical reports and develop baseline diagnostics when necessary.
• Coordinate with the Technical Support team to escalate major field service issues.
• Ensure the implementation and usage of EV special tools to improve effectiveness and efficiency.
• Ensure the integration of technical staff in technical training programs designed and arranged by the Technical Training department.
• Maintain the MCV standardized workshop process through serviceability requirements to improve the overall customer experience.

Requirements

Job Skills and Abilities:

• Good command of the English language, French / German or Chinese will be an advantage.
• Excellent computer skills.
• Strong interpersonal skills.
• Able to work efficiently under stress.
• Flexible and willing to work in outdoor environments (inside & outside of Cairo), as this is a field service-based role.

Qualifications:

• Bachelor’s degree in Mechanical Engineering.
• 0 – 3 years in Electric HV systems Diagnostics and Repair.
• Basic knowledge of engineering disciplines (e.g., electronics, software, control systems) within job-related areas.
• Experience in testing and debugging automotive systems software is an asset